Match
Reviews and Complaints
Reviews Chart
99K
CLAIMED LOSSES
815
TOTAL REVIEWS
63.3K
PAGE VIEWS
2
ISSUES RESOLVED
Cancel and get a refund on my subscription
I didn't want to renew my subscription for the match. I will need a refund for my subscription. Thank you.
1 comment
ID
Loss
$141
Preferred solution
Full refund
How much is charge for using match?
Just needs to know if it is taken out monthly or do you have a 2 months discount fees. Please email me the information I asked for!
ID
Preferred solution
Price reduction
Technical issues customer service
Will not let me upload picture From computer No one available to help or fix problem and also I think they enticed me with photos that do not exist once I joined!! I would like my money back, I have only been on site 12 hours
User's recommendation: Don’t buy.
ID
Service
Match Membership
Preferred solution
Full refund
Match.com is an online site that should be shut down. The site is heavily restricted in that they make u pay for a premium subscription and don't give you what u want. It is a cryptic website and difficult to distinguish paying customers from those who don't pay. I...
View full review
ID
You suck
Very unhappy with your service i was date raped and would not recommend you to anyone im going to file a formal complaint
User's recommendation: Not to join.
ID
Unwanted auto renewal
The person answering the call was very nice. Writing 100 symbols is stupid. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
ID
Location
Austin, Texas
Put my money back in my bank account! I have not used your service.
Put my money back in my bank account! Or I will contact the BBB! Not kidding. These dating sites are a joke. Fake people and accounts, CATFISH all the time. Shame on you playing with people's hearts and feelings! I have not used your service and will not. You basically are stealing people's money. Mr. Lowder
ID
Location
Lorain, Ohio
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Verified BuyerThis review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
CANT GET RESOLUTION
I cancelled my paid subscription in August 2020, since then I CANNOT sign in - comes back saying problem with account speak with customer service. I have emailed their customer support approximately 8 times, each time they respond to change password. I CANT WONT LET ME. I called I guess get human in November, spoke with someone said account not showing any problem. He would send email informing of detailed issue. I finally said OK Ill just start an entire new profile...wont let me as email address already registered. HOW DIES ONE RESOLVE THIS PROBLEM???!!!
ID
Service
Match Online Dating
Preferred solution
Correct problem so I can login!!!Easy
Login
Talked to a representative, she resolved My issue. She was respectful and courteous. I was able to log in correctly.
ID
Location
Royal Oak, Michigan
Need info of a match I lost
I was in close contact with a man on match and we were going to meet. All of a sudden he disappeared. I want to find him , he left a cell # but I didnt copy it at the time. His info: JR LIVES IN LAKELAND FL. Can u locate him and send him an email or something in case he got off match. Thanks Bobbi
ID
Service
Match Customer Care
Preferred solution
Let the company propose a solution
Keeps going to charge credit card
It did not offer me a link in which to CANCEL my subscription .so yes. I am not happy. No more charges, end my subscription..PLEASe
User's recommendation: Waste of money.
ID
Location
Guinda, California
Subscription charge.
I cancelled my 6 month subscription in February which runs out in August 2021. For some reason you have still taken the £6.99 from my debit card, WHY? Can you reassure me that this wont happen again for you to take another £6.99 from my debit card in April? If it happens again you have left me with no alternative but to cancel my debit card. Look forward to a favourable reply in response to this SERIOUS matter.
ID
Location
Leicester, England
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount locked for no reason
I DO NOT recommend match.com. I paid for a one month subscription. I was on for less than a week and all of a sudden I got logged out. I tried logging back in from my phone and computer and even tried forgot password which gave me a message that I need to contact support. I sent an email and called. When I finally got thru on the phone they told me they couldnt fix it and needed to escalate it??!! Seriously wtf??!! Going on a week of no account access and nothing back from support. Pretty pissed off!
User's recommendation: NOT recommended.
1 comment
ID
Service
Match Online Dating
Cons
- All the fake accounts and spam
- Sketchy customer service
I want my money refunded asap
Accidentally it was purchased while creating an account. Once I encountered the price, I decided I dont want it
ID
Location
Brooklyn, New York
Preferred solution
Full refund
Cant get into my account
Subscribed and setup account. When everything was finished. Says it cant find my phone number and then won't let me in
ID
Pros
- Meet friends & find matches
Preferred solution
Deliver product or service ordered
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Then you should have cancelled BEFORE it expired. Sorry no refund.