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Match

Match

www.match.com
What is your customer experience with Match?

Match Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Match has 1.5 star rating based on 1802 customer reviews. Consumers are mostly dissatisfied.

  • 5% of users would likely recommend Match to a friend or colleague.

  • Rating Distribution
  • Pros: No pros, Horrendous, Read the complaint.
    Cons: Customer service, Being charged without permission, Poor customer service.

View full overview ›

Media from reviews

Match - Locked Out of account
I signed up on June 28Th 2025 for match.comI signed up on June 28Th 2025 for match.com - Image 2Was Charge money $253.99 . after locked Match account.Match - Want to reactivate account, but can’tMatch - Can’t talk to a Human BeingMatch - My account was stopped and I can’t sign. No clue why this happened
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Top Match Reviews

Positive Review

"Really not your fault but my elderly mother who has dementia got on there a couple of days ago thought it was free and she is on a very fixed income and I noticed this morning on her checking account"

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She said she thought it was a free trial thing. She didnt know she had to pay anything for it thought a free trial week

Critical Review

"No access"

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No one answered - a recording came on with instructions to cancel subscription - but they will not issue refunds. I paid for a subscription and unable to...

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Mia Sac
map-marker East Orange, New Jersey

No access

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No one answered - a recording came on with instructions to cancel subscription - but they will not issue refunds. I paid for a subscription and unable to access

View full review

User's recommendation: Don’t join - I paid for subscription and can’t access

1 comment
Guest

I totally agree with you. I have the same situation

Malory Cxx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lexington, Kentucky

I signed up on June 28Th 2025 for match.com

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I signed up on June 28Th 2025 for match.com
I signed up on June 28Th 2025 for match.com - Image 2
Updated by user Jul 02, 2025

Bad experience

Original review Jul 02, 2025

I payed my 22.49 to talk to to men to see if I can make a connection made a profile upload Pic tried to click on different people profile the app said I need to payed 33.00 to to be available to be platinum status to be able to chat after I payed my 22.49 I didn't get to see profile or chat with no one on that day so am asking for a refund I already deactivate my account on the same day I got a response from match.com saying my account as been deactivate and I haven't received no refund tho

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Debra C Yrx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Auburndale, Florida

Locked Out of account

Match - Locked Out of account

Locked out of account. I can't get anyone to respond at Match.

I have been trying for two days, no luck. Match is the worst.

View full review
Resolved
Jenny H Ckt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
|

This person supports our platform.

Supporter

Resolved: Was Charge money $253.99 . after locked Match account.

Was Charge money $253.99 . after locked Match account.
Updated by user Apr 09, 2025

Company fixed the issue and I have been provided with apology. apple subscription complaints , refunded the money. Thank you very much help me.

Original review Mar 24, 2025

Access to my account has been blocked by Match. I have sent 5 emails to Match customer service.

They have not sent any emails to me about my account being blocked. I paid ($214.99 + $39.99 = $254.98 total) on 3/19/2025. So, Match has still blocked my account. I can't log in to my account.

I tried to change my password, but my account is still blocked. So please refund my money and let me know about that. I am a new customer and have never logged into Match.

Thank you! My email is my112****@***.com.

View full review
Loss:
$255
Pros:
  • I like match better other companies
Cons:
  • Customer service poor for my new customer

Preferred solution: Full refund

Resolved
James L Nsq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Why is my account blocked,you’re website won’t let me submit

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Updated by user May 25, 2025

Company fixed the issue and I have been provided with apology.

Original review May 10, 2025

I would like to know why my account has been blocked. I don't believe that I did anything wrong.

They never said why it was blocked. They said that you must submit this form. When I filled the form out and hit submit, an alert would read, 'must fix phone number,' even though it was correct. I tried to submit dozens of times, but it still said I must provide a phone number, even though it was correct.

I understand Match is losing money and they are going to cut their workforce. Good, no wonder.

View full review
Loss:
$50
Pros:
  • Lots of people
Cons:
  • Lots of scammers terrible customer service

Preferred solution: Price reduction

User's recommendation: Go to another dating site not affiliated with Match

Ernest K Lfa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Inglewood, California

I’ve been a Match Dot Com person for years and I loved it back in the day when you first started you had a wonderful customer service and today’s world. You have zero customer service. I don’t underst

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May account has been closed or disconnected and I would like to know why so Im trying to get a hold of customer service

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Sheila L Krz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kansas City, Missouri

Concern about a recent match from Clearwater

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I had a recent match with a guy from Clearwater. I can't remember his name because we did talk back and forth, but he's not in my archive because I blocked him.

He set up a date with me and then he didn't show up, and I blocked him. I just got a call from Clearwater to my home phone number, and I'm pretty sure it's his phone number. I'm afraid of him, and I've had a lot of scammers on dating sites.

I've been very, very careful. I don't know how he would’ve gotten my home phone number, so I'm scared.

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Rick R Nox

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Killeen, Texas

Can’t connect to my profile

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I have a paid membership and I have been in contact with another member. Now cant connect to my account or profile.

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Marcy R Gcr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I got renewed without permission and want it canceled and my money back

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Updated by user Jun 23, 2025

I want a call back and to get a refund for the $111 I was charged without consent.

Original review Jun 22, 2025

Don't use this company; you don't get a human, and it is not helpful at all. I agreed to a membership for 6 months, and it got renewed without my permission.

I want my money back. I expect a call at 517-719-****.

View full review
Loss:
$111

Preferred solution: Full refund

Merlin C Qsa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Redmond, Washington

Blocked access to account

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Wondering why my access to my account is blocked. I want to find out why. I would like someone to call me.

View full review

User's recommendation: Fairly good

Evelio Qyo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Augusta, Kansas

Match says they can't process my valid MasterCard so I can renew my subscription

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Been trying to re subscribe but every time I submit a valid credit card I am told they can't be processed. I would like to speak with a match representative

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Lis Jhr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker The Bronx, New York

Unresolved issue

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Updated by user May 23, 2025

They're terrible. They're incompetent, unprofessional, and mendacious.

Original review May 22, 2025
Nothing happened, again. I've been trying to reach someone at the corporate level because customer service is useless.

They are unprofessional, incompetent, and mendacious. The problem has been going on since November. They won't acknowledge it, can't fix it, and keep bouncing me around. I've given them all the information and they continue to avoid answering me.

I've texted with a dozen representatives over six months. How does a publicly traded company get to hide from its paying customers.

Why can't I speak to someone higher up when a problem can't be resolved? I'm paying for a premium service, and I can't get access to features that I'm paying for.
View full review

User's recommendation: Don't join Match. Their app doesn't work. They're losing subscribers and their stock price is taking a hit. Online dating platforms are declining in effectiveness. People have grown tired and frustrated with the experience. It doesn't work they way it did at its inception.

Thomas W Qtk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Harrisburg, North Carolina

Can’t get any help

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See customer service cause I think I have two accounts one I Webb and one on app but cant sign to either

View full review

User's recommendation: Do not go on this site at all unless they get some real time help here I’m going sue them for over charging not able to use site

Maxine L Fnn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

It is horrible

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the people are far from me. i don't know if they are even real.

no matches and rude unavailable customer service. paid a lot of money for this site and it sucks... do not use - if you live in a big city or town it might be good.

the likes and looks are not useful; very few want to send a note. men with STDs and won't give cell numbers - just a bunch of nothing...

View full review
Loss:
$240
Cons:
  • No phone number -
  • No customer help

Preferred solution: Full refund

User's recommendation: DO NOT SIGN UP...

Jill B Bvy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dissapointment

I think that it is pathetically sad that I signed up as a 'Bronze' member and can't even search all of the members. I will spread the word of how lame, disingenuous, and misleading Match.com is.

You used to be the leader in online dating; now you are just cheap crap. You are nothing but potential spam.

View full review
Pros:
  • Just offer an honest service upfront
Cons:
  • You get ripped off

User's recommendation: Use any other online dating site

Jolayne Pjs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Copenhagen, Capital Region

Promised an unban on tinder

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I was banned from Tinder over 5 years ago for being underage (16 at the time). When I called Tinder support around a year later, I was told to contact support again once I turned 18 to have my account reinstated.

Im now 22 years old and have been trying for several years to resolve this.

However, Tinder has since removed its phone support, and all emails and support tickets Ive sent regarding this issue have been ignored. The only instructions I receive direct me to use the appeal center but I cannot log in or access it because my account is banned.

This is an extremely frustrating and unfair experience. I complied with your terms and waited until I was of age.

Now Im being completely ignored and denied access to a service with no way to resolve the situation. I expect a proper response and resolution from a live support representative.

View full review

User's recommendation: dont do emails they have send the same bot reply for 4 years

About

Related Companies

Match Group, POF, Tinder, OurTime, BlackPeopleMeet

Summary

Match is a UK dating website which helps people to find personal and romantic relationship. The company is headquartered in London. The website offers dating profiles with personal information and search services. Match website has its own internal email and instant messenger facilities. Users can add photos and communicate through online chat or message boards. The site provides criteria that can help users to find the match person depending on age, gender, interests or location. Match registration is free of charge. The company is a part of MEETIC and powers the dating services for MSN and Yahoo.

Match reviews and complaints

Match is ranked 64 out of 219 in Dating category

Area Served

USA, Worldwide, UK, Canada

Payment Methods

VISAMasterCard

Match FAQs

Rebecca A. Garland
PissedConsumer Reporter

Match FAQs

To get help with the process of the Matchpay account locked solution, head to the website, enter the registered email address and click to reset the password. The link for this is to click on Forgot your password. Correct the registered credentials in upper and lower case letters, numbers, and special characters. You will then receive a reset message from the Match customer service team.

Start by visiting the match.com official site and logging in to your account on your computer. Head to the My Account settings and click Delete or Suspend my account. Once your account is deleted, your match.com login your account will disappear within 24 hours.

Customers can initiate the match.com unsubscribe process by visiting the website and clicking Manage my Subscription under My Account settings. From here on, follow the prompt for canceling steps and click on Confirm. You will then receive the cancellation email.

Visit the company's website or Match app to reset the matches. To change preferences, click on your profile tab and click Preferences. You can then edit reset criteria such as age range and geographical distance.

The mobimatch.com login process is easy. Users enter their registered login credentials on the official website.

If you purchased on match.com's official site, contact the customer support team to request a refund or exchange. The platform does not offer refunds for renewals, Boosts, Love Notes, or Incognito purchases. Send a refund request to Apple or Google for purchases made via the Match app, as the process depends upon the respective policies.

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