
Match
Match Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Match has 1.5 star rating based on 1802 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Match to a friend or colleague.
- Rating Distribution
Pros: No pros, Horrendous, Read the complaint.
Cons: Customer service, Being charged without permission, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Match has 1.5 star rating based on 1802 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Match to a friend or colleague.
- Rating Distribution
Pros: No pros, Horrendous, Read the complaint.
Cons: Customer service, Being charged without permission, Poor customer service.31% of users think that Match should improve its Customer Service.
38% of users say that they might use Match in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Don’t join - I paid for subscription and can’t access", "Use any other online dating site", "Don’t pay", "Think twice before you join", "Fairly good".
Most users ask Match for the refund as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews











































No access
No one answered - a recording came on with instructions to cancel subscription - but they will not issue refunds. I paid for a subscription and unable to access
User's recommendation: Don’t join - I paid for subscription and can’t access
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I signed up on June 28Th 2025 for match.com
Bad experience
I payed my 22.49 to talk to to men to see if I can make a connection made a profile upload Pic tried to click on different people profile the app said I need to payed 33.00 to to be available to be platinum status to be able to chat after I payed my 22.49 I didn't get to see profile or chat with no one on that day so am asking for a refund I already deactivate my account on the same day I got a response from match.com saying my account as been deactivate and I haven't received no refund tho

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Locked Out of account
Locked out of account. I can't get anyone to respond at Match.
I have been trying for two days, no luck. Match is the worst.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person supports our platform.
SupporterResolved: Was Charge money $253.99 . after locked Match account.
Company fixed the issue and I have been provided with apology. apple subscription complaints , refunded the money. Thank you very much help me.
Access to my account has been blocked by Match. I have sent 5 emails to Match customer service.
They have not sent any emails to me about my account being blocked. I paid ($214.99 + $39.99 = $254.98 total) on 3/19/2025. So, Match has still blocked my account. I can't log in to my account.
I tried to change my password, but my account is still blocked. So please refund my money and let me know about that. I am a new customer and have never logged into Match.
Thank you! My email is my112****@***.com.
- I like match better other companies
- Customer service poor for my new customer
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Why is my account blocked,you’re website won’t let me submit
Company fixed the issue and I have been provided with apology.
I would like to know why my account has been blocked. I don't believe that I did anything wrong.
They never said why it was blocked. They said that you must submit this form. When I filled the form out and hit submit, an alert would read, 'must fix phone number,' even though it was correct. I tried to submit dozens of times, but it still said I must provide a phone number, even though it was correct.
I understand Match is losing money and they are going to cut their workforce. Good, no wonder.
- Lots of people
- Lots of scammers terrible customer service
Preferred solution: Price reduction
User's recommendation: Go to another dating site not affiliated with Match
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I’ve been a Match Dot Com person for years and I loved it back in the day when you first started you had a wonderful customer service and today’s world. You have zero customer service. I don’t underst
May account has been closed or disconnected and I would like to know why so Im trying to get a hold of customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Concern about a recent match from Clearwater
I had a recent match with a guy from Clearwater. I can't remember his name because we did talk back and forth, but he's not in my archive because I blocked him.
He set up a date with me and then he didn't show up, and I blocked him. I just got a call from Clearwater to my home phone number, and I'm pretty sure it's his phone number. I'm afraid of him, and I've had a lot of scammers on dating sites.
I've been very, very careful. I don't know how he would’ve gotten my home phone number, so I'm scared.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Can’t connect to my profile
I have a paid membership and I have been in contact with another member. Now cant connect to my account or profile.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI got renewed without permission and want it canceled and my money back
I want a call back and to get a refund for the $111 I was charged without consent.
Don't use this company; you don't get a human, and it is not helpful at all. I agreed to a membership for 6 months, and it got renewed without my permission.
I want my money back. I expect a call at 517-719-****.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Blocked access to account
Wondering why my access to my account is blocked. I want to find out why. I would like someone to call me.
User's recommendation: Fairly good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Match says they can't process my valid MasterCard so I can renew my subscription
Been trying to re subscribe but every time I submit a valid credit card I am told they can't be processed. I would like to speak with a match representative
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Unresolved issue
They're terrible. They're incompetent, unprofessional, and mendacious.
They are unprofessional, incompetent, and mendacious. The problem has been going on since November. They won't acknowledge it, can't fix it, and keep bouncing me around. I've given them all the information and they continue to avoid answering me.
I've texted with a dozen representatives over six months. How does a publicly traded company get to hide from its paying customers.
Why can't I speak to someone higher up when a problem can't be resolved? I'm paying for a premium service, and I can't get access to features that I'm paying for.
User's recommendation: Don't join Match. Their app doesn't work. They're losing subscribers and their stock price is taking a hit. Online dating platforms are declining in effectiveness. People have grown tired and frustrated with the experience. It doesn't work they way it did at its inception.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Can’t get any help
See customer service cause I think I have two accounts one I Webb and one on app but cant sign to either
User's recommendation: Do not go on this site at all unless they get some real time help here I’m going sue them for over charging not able to use site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt is horrible
the people are far from me. i don't know if they are even real.
no matches and rude unavailable customer service. paid a lot of money for this site and it sucks... do not use - if you live in a big city or town it might be good.
the likes and looks are not useful; very few want to send a note. men with STDs and won't give cell numbers - just a bunch of nothing...
- No phone number -
- No customer help
Preferred solution: Full refund
User's recommendation: DO NOT SIGN UP...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissapointment
I think that it is pathetically sad that I signed up as a 'Bronze' member and can't even search all of the members. I will spread the word of how lame, disingenuous, and misleading Match.com is.
You used to be the leader in online dating; now you are just cheap crap. You are nothing but potential spam.
- Just offer an honest service upfront
- You get ripped off
User's recommendation: Use any other online dating site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Promised an unban on tinder
I was banned from Tinder over 5 years ago for being underage (16 at the time). When I called Tinder support around a year later, I was told to contact support again once I turned 18 to have my account reinstated.
Im now 22 years old and have been trying for several years to resolve this.
However, Tinder has since removed its phone support, and all emails and support tickets Ive sent regarding this issue have been ignored. The only instructions I receive direct me to use the appeal center but I cannot log in or access it because my account is banned.
This is an extremely frustrating and unfair experience. I complied with your terms and waited until I was of age.
Now Im being completely ignored and denied access to a service with no way to resolve the situation. I expect a proper response and resolution from a live support representative.
User's recommendation: dont do emails they have send the same bot reply for 4 years
About
, , , ,
Match is a UK dating website which helps people to find personal and romantic relationship. The company is headquartered in London. The website offers dating profiles with personal information and search services. Match website has its own internal email and instant messenger facilities. Users can add photos and communicate through online chat or message boards. The site provides criteria that can help users to find the match person depending on age, gender, interests or location. Match registration is free of charge. The company is a part of MEETIC and powers the dating services for MSN and Yahoo.

Match is ranked 64 out of 219 in Dating category
USA, Worldwide, UK, Canada
Companies Similar to Match
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I totally agree with you. I have the same situation