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Verified Reviewer

Canceling my accountCanceling

Match.com has made sure I cannot log into my account. Which is funny, it happened just after I wrote a very negative review about them. Coincidence? However they have no problem pulling $48.37 out of my account still. I called my bank to make sure they could not take any more money out and reported them to the Better Business Bureau. If you try to cal them they hide behind an automated system so they never have to actually explain themselves. Cowards.

User's recommendation: I will do everything to make sure no one uses this service.

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ID
#4668645 Review #4668645 is a subjective opinion of poster.
Cons
  • Thieves
  • Deceiving
  • Sneaky
Loss
$48
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Premium

Match - Premium
Match - Premium
My issue is not with, Match. My issue is with the "Once, dating site. I payed for a 3 mo th premium, and am not receiving ing the services.
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ID
#4556019 Review #4556019 is a subjective opinion of poster.
Location
Ronkonkoma, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Double Billing

Match - Double Billing
You all doubled billed me in April on the 9th and 23rd. Losing at the track?? What is going on? Its a scam, you say I need to contact MY credit card company?? BS!
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ID
#4559279 Review #4559279 is a subjective opinion of poster.
Cons
  • Billing anxiety
Loss
$3599
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Failure to communicate in manner to correct issues

Match - Failure to communicate in manner to correct issues
From first day of activation they could not verify my account via my contact number. I immediately sent email to no avail. I forwarded all info requested to attempt to remedy issue again to no avail. No calls just email asking my to correct info but no specifics on what info. I verified my info and resent with a request for which specifics on which info was incorrect. Same e-mail was forwarded to me as if they never understood or read my email. They asked me to communicate via chat, which I would love to do except I cant get into my account because they cant verify my information via my cell phone so evidently they dont know their procedures because theyre asking me to do something that is an impossibility because I cant get into my account, I asked them to cancel my account and refund me my subscription based on the fact that I never used it from day one which was Saturday the eighth of April to date I have not been able to get into my account and make use of their services. 5 emails to no avail!!! User's recommendation: Use another dating app
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ID
#4511703 Review #4511703 is a subjective opinion of poster.
Pros
  • No pros based on no service
Loss
$35
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Match double charged me and there is no recourse except through MY cc company, that’s BS!