Product: Match Customer Care Clear all filters (6 of 6 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Match.com customer service is the worst customer service I have ever experienced. The information given is wrong about your cancelation then the customer service specialists are rude, disrespectful, and refuse to allow you to speak to supervisors to file complaints. ...
Read more
2.1
Product
Match Customer Care
I liked
  • Horrendous
I didn't like
  • Customer service
#894545
Reply to reviews
Match.com auto-renews your membership with no notice of the expiration date. They renewed my membership even though I didn't want to renew and charged me double the amount I paid for the first 3 months. Apparently if you don't want to renew you need to make sure you...
Read more
Product
Match Customer Care
I didn't like
  • Customer service was bordering on illegal
  • Was catfished and no refund or caring by rep
  • Especially no refund
#765228
Reply to reviews

I signed up for a 3-month service and had a terrible experience with it. Today (12/11) I got an email from PayPal telling me that they Match charged my account $65.97 which I never authorized.I called Match customer service (which appears to be a call center somewhere...
Read more
1.0
Product
Match Customer Care
I didn't like
  • Any of it
#749464
Reply to reviews
On or about May 24th, 2015. I called "Match.com" customer service to get removed from their database and website. I had an old account that was still showing me as a profile, and member from back in 2007/2008. I called and reached Viviana in customer service, and I...
Read more
1.0
Match Salida, Colorado
Product
Match Customer Care
I didn't like
  • Was catfished and no refund or caring by rep
  • Being charged without permission
#682470
Reply to reviews
At first I thought I was accepting a discounted membership for a subscription. I quickly learned my membership which I had every intention of cancelling was extended. ($96 total) I called customer service and was told "Subscription fees are NON refundable!!!" WHAT? ...
Read more
1.0
Product
Match Customer Care
I didn't like
  • Being charged without permission
#649238
Reply to reviews
they heavily advertise their whole 'we care so much, if you don't find love in 6 months' thing. i called in, as i've been on the site almost 6 months - they said i didn't sign up for the correct package (6 month package) to get that. i pointed out that i paid them more...
Read more
Product
Match Customer Care
#422747
Reply to reviews