OK, I have major problems. My name is Ross Smith.
I HAD A Match account which asked me for my phone number. I gave that and the dialog box said it could not be verified and that I should call you guys. I did I was on hold for well over an hour twice. I was afterwords removed from your rolls because (I was told) that you couldnt reveal any information about an account including mine.
I wrote back asking to know whether I can re-join and whether I would get a refund. I received back several days later an email saying that they had two (you had two) move it up the ladder to a supervisory level.
Since I was no longer a member
I rejoined and was charged again.
That worked for a few hours until I was once again asked for my phone number which could not be verified and locked out. What do I need to do?
Please, please, please Dont make me have another hour plus long hold without a solution.
Location: Brooklyn, New York