Contact Match Customer Service
Match Phone Numbers and Emails
Toll-Free Number:
-
(800) 926-2824
Legal:
-
(214) 576-3272Copyright Infringement Inquiries
Match Emails:
How to Contact Match Customer Service?
Most Popular Number:
| Total calls: 27 033 | Issues resolved: 924 | Last call: Jul 7, 2025 |
Match Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Match Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Match is 8009262824. 97% of consumers used this number to address their issues and concerns. Meanwhile, 29% of users reported contacting a real person successfully by dialing the phone number 2145763272.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Match may ask you for the following information to identify you as a customer: email, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Match Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Match is 8009262824. 97% of consumers used this number to address their issues and concerns. Meanwhile, 29% of users reported contacting a real person successfully by dialing the phone number 2145763272.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Match may ask you for the following information to identify you as a customer: email, first and last name or phone number.
People call Match mainly because of account, activation/ cancellation, payments and charges.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Match is accessibility@support.match.com. 49% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Match Website:
Match Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
P.O. Box 25472,
Dallas,
Texas 75225,
United States
Fax:
Match Customer Service Reviews
. Havd not been able to use it.
I have been locked out since Sunday.
The customer care e-ma has not responsed. .
Nobody on the line except for automated system automated system cant tell what a human is thinking going on so they need to change. It sucks
I cant get help , and wait so long respond on email and still cant get to my account, but my subscription will end in two days
Nothing happened, again. I've been trying to reach someone at the corporate level because customer service is useless.
They are unprofessional, incompetent, and mendacious. The problem has been going on since November. They won't acknowledge it, can't fix it, and keep bouncing me around. I've given them all the information and they continue to avoid answering me.
I've texted with a dozen representatives over six months. How does a publicly traded company get to hide from its paying customers.
Why can't I speak to someone higher up when a problem can't be resolved? I'm paying for a premium service, and I can't get access to features that I'm paying for.
How Good is Match's Customer Service?
Bad experience
I want a call back and to get a refund for the $111 I was charged without consent.
Right now I'm upset with the whole situation and this is why l rated my experience so low.
My problem is not solved. My account still blocked and I don't have my money back
Not good. Emailed 3 different parties. Each request was unnoticed. The same answer was how to remove my accounts online. Which, I could not do because the email address was not mine. No solution to the problem until reaching out to you. I only knew match refunded my monies thru paypal. Match never responded with an email regarding the refund.
Bait and switch! Calling my credit card…cancelling…have the goods in them… talked to one guy who they showed… his posting was seriously long ago and should not be posted…
Summary of Match Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Match?
Account Question:
- “I forgot my account password”
- “Subscription”
- “Log in problems”
Activation/ Cancellation Question:
- “Cancel service”
- “Cancel match.com”
- “I wanna cancel this policy because by mistake. I joined this policy so I want my refund back.”
Payments and Charges Question:
- “Would like to stop payments for subscription. Will not use and did not have use for 24 hours.”
- “Unable to process payment”
- “Unauthorized payment”
Request for Information Question:
- “Confirm update”
- “How to get the 3 days free trial if i am a new subscriber”
- “Questions re my memberships”
Product/ Service Question:
- “No access”
- “Can’t connect to my profile”
- “Cannot access the website”
Refund Question:
- “Refund”
- “Want refund...unable to use”
- “I never signed up for this and want a refund ASAP”
Staff Question:
- “Customer service”
- “Customer service issues”
- “You stopped my service!!!”
Website/ Application Question:
- “Site has not worked in over 4 days”
- “Can get on site”
- “Did not put in an application. Tried to unsubscribe.”
Return/ Replace Question:
- “Change password”
- “Change subscription”
- “Change cities for a match”
Cards Question:
- “To give new card number”
- “Cannot get it to accept my money card and I'm using”
- “Gift card”
Shipping and Delivery Question:
- “I want a shipping #for my order #83327”
- “Confuse with the packages and clarify and help with what I paid already”
- “Delivery address”
Employment Question:
- “Problem becoming a member”
- “Job”
- “Former employee doc needed”
Other Question:
- “Wrong phone number”
- “Can't use my phone number”
- “You have my wrong number”
Compare Match Customer Service To
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