Show reviews that mention
account service money subscription site refund customer service customer people membership
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Question

2.3
Details
Beware it is not easy to get out of a match subscription. Your card will be charged without a heads up or email notification. If you do want to cancel in the app... its hard to find the right way to go about this. I finally ended up calling a customer resolution line, went on hold for 20 minutes, but the attendant was friendly and assured me my card would no longer be charged.

User's recommendation: Stay vigilant... there are nice people on this site but plenty of scammers!

View full review
ID
#2235223 Review #2235223 is a subjective opinion of poster.
Location
Dayton, Ohio

They trick me

I received a notice to renew my membership but I wanted to close the page and because my phone 's screen was broken and not responded I touched the wrong button immediately they withdrawn money from my account. I tried to call any one but no answer I'm asking my money back now
View full review
ID
#2232209 Review #2232209 is a subjective opinion of poster.
Loss
$142
Preferred solution
Full refund

Got charged for an account I cancelled

2.4
Details
Signing out of this app is impossible they make it like this so they can keep charging you even when you dont want to be a meme we anymore
View full review
ID
#2232184 Review #2232184 is a subjective opinion of poster.
Loss
$100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Subscription

1.0
Details
I cancelled subscription a couple months ago. I was just charged for renewal. Please refund! To add insult to injury, Match took my money and locked me out of the account!
View full review
ID
#2232174 Review #2232174 is a subjective opinion of poster.
Location
Porterville, California

Because for me, your website has been nothing but a big *** platform for people like me.

Pick up the phone and call me back because I've been trying to contact you for hours now and for whatever reason I can't speak to an actual person with a voice. Please call me back 513-320-****. My name is Everett Brown and I'm just a phone call away so please call me. this field checks belly this field is required.

User's recommendation: Just be careful you know how the world is, that's all.

View full review
ID
#2228241 Review #2228241 is a subjective opinion of poster.
Cons
  • Cancel
Preferred solution
Just please let me delete my account and that's all I ask. That's it.

I only wanted to pay £499 for 1 month why have you taken 499 and £999

You have taken 2 pUments I only wanted to pay £499 for one month only
View full review
ID
#2224940 Review #2224940 is a subjective opinion of poster.
Location
Croydon, England

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel account

I want to cancel my membership but apparently I am outside of business hours

User's recommendation: Good luck.

View full review
ID
#2223999 Review #2223999 is a subjective opinion of poster.
Location
Hamilton, Ontario

Restart photos

I was just looking through the photos not really selecting anyone yet and then it says theres no match for me and it takes me outside of my town and I just wanted to do a brief look at photos first before I started doing or selecting anyone
View full review
ID
#2223949 Review #2223949 is a subjective opinion of poster.
Pros
  • Possibly good for young or middle aged adults

Cancel membership

1.4
Details
Im Black not a lot of black women on this site. I dont date out side my race.
View full review
ID
#2222824 Review #2222824 is a subjective opinion of poster.
Location
Allentown, Pennsylvania

I want to removed from the site

1.2
Details
I been trying to call from the first day to many spacer on here
View full review
ID
#2222736 Review #2222736 is a subjective opinion of poster.
Product
Match Website
Pros
  • Hacked account
Cons
  • Did not work at all and hard to cancel
Loss
$50
Preferred solution
Full refund

Appaling company

1.0
Details
I have cancelled my subscription and yet they still keep taking money out of my account can not call as call centre is closed due to covid no response to emails they are a shambolic waste of time and would avoid any subscription fees from this shower of s××t......

User's recommendation: Avoid at all costs.

View full review
ID
#2222460 Review #2222460 is a subjective opinion of poster.
Service
Match Online Dating
Pros
  • Found a match
  • Crapy service
Cons
  • Sketchy customer service
Loss
$55
Preferred solution
Full refund

What is going on with my membership?

I paid for a 6 month membership but it keeps telling me to upgrade
View full review
ID
#2221237 Review #2221237 is a subjective opinion of poster.
Location
Lake Havasu City, Arizona

You charged me twice I can’t get into my app and I paid for the month and you charged me an extra month so I need you to call me back 7326**** Richard

5.0
Details
You took extra money out on me twice and I want to be reimbursed for one of them when I pay for the month and I can't get on my app
View full review
ID
#2220709 Review #2220709 is a subjective opinion of poster.
Service
Match Online Dating
Pros
  • Good concept
Cons
  • Most profiles are inactive
  • Customer service was bordering on illegal
  • Preditory contract billing practices
Loss
$45
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

False Advertisement

3.0
Details
I clicked on a link to chat for free and it didn't allow me to although it is advertised as being unlocked .
View full review
ID
#2220563 Review #2220563 is a subjective opinion of poster.
Service
Match Membership
Pros
  • I need a free trial after being away for so long
Preferred solution
Price reduction

I ask to view ladies within 50 miles of me, thats not happening.

I requested women within 50 miles of me, niagara falls, ny I got responses from people in Kentucky and other states. I would like a refund!!!
View full review
ID
#2220547 Review #2220547 is a subjective opinion of poster.
Service
Match Online Dating
Pros
  • That dident happen
  • Read the complaint
  • I asked for ladyies within 50 miles of me
Cons
  • Sketchy customer service
Loss
$55
Preferred solution
Full refund