Show reviews that mention
account service money subscription refund site customer people customer service membership
Filter review

Charged me and I canceled?

I never reactivate my account and I never put my new card number so I don't know how they got my information
View full review
ID
#2405322 Review #2405322 is a subjective opinion of poster.
Cons
  • Unauthorized payment after cancellation and only partial refund
Loss
$46
Preferred solution
Full refund
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Refund

Match - Refund
Hello, I am a bit confused about why I was charged a fee when I did not sign up for your subscription. I have been in a monogamous relationship for two years and counting. I would like a refund, and please do not randomly sign me up for a month-long membership without my consent. Thank you for taking your time to read this. Kind regards, Mandy Morkrid
View full review
ID
#2404695 Review #2404695 is a subjective opinion of poster.

Refund

They were great and granted the refund even though I had not properly cancelled my membership. I met someone wonderful through match, after the parade of losers
View full review
ID
#2404678 Review #2404678 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Too many phoney people

Can't Match check these folks out. I can on search sites after the fact but why can't they? 40% of my responders have been scam artists, liars, are married or have criminal reports zero until they fix their issues and do a basic background using their phone number as I can. It could be DANGEROUS out there. Watch out people.

User's recommendation: Do a background check using their phone number before you give yours.

View full review
ID
#2403277 Review #2403277 is a subjective opinion of poster.
Preferred solution
Do your background check on applicants before you accept them. This is my 3rd contact abt this same issue

Cant get on site and ive paid

If! I log in it takes time to a page to put my phone number. If I put my phone then it says contact match 800 number?
View full review
ID
#2402852 Review #2402852 is a subjective opinion of poster.
Loss
$32
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Shutting account down

Wish to cancel my account asap. Thank you .......... .......shut down account now. Shut it down. Please and thank you
View full review
ID
#2402267 Review #2402267 is a subjective opinion of poster.
Product
Match Account
Pros
  • No pros
Cons
  • I have filled it out and you just keep deleting it
Loss
$50
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Paying problem

Update by user Jan 31

The money still hasnt been refunded

Original review updated by user Jan 31
I want to stop paying for my subscription immediately. My nephew hit the button by accident. Please put the money back in my account write me back asap
View full review
ID
#2401097 Review #2401097 is a subjective opinion of poster.
Pros
  • I like the site
Cons
  • Rippoff
Loss
$166
Preferred solution
Full refund

I cant log in or change my password after multiple attemps

I have tried multiple times to access my account and tried resetting my password which is not working. I need to get this resolved seeing as I have a paid membership that I cant use. Thank you Michael Davis
View full review
ID
#2400740 Review #2400740 is a subjective opinion of poster.
Cons
  • Site glitch in the middle of chatting with someone
Preferred solution
Can't access my account or reset my password

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To inform customers to go elsewhere for a better return on investment

I found the site to be very cryptic and I get next to no responses though I have a premium service plan and a full profile set up. I paid for. Its a ripoff and my advise is to go elsewhere for online dating. Don't pay for match.com. not worth it.

User's recommendation: Use another site other than match.com for your dating goals.

View full review
ID
#2400644 Review #2400644 is a subjective opinion of poster.
Service
Match Online Dating
Cons
  • Rippoff
Loss
$96
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Billkng

I only signed up for a month subscription, not another month. I want a refund, and cancel my subscription
View full review
ID
#2397973 Review #2397973 is a subjective opinion of poster.
Pros
  • Being able to meet people
Cons
  • Fraudulent credit card billing
Preferred solution
Full refund

Reactivate my account

I called and had it shut down because I got back with my ex girlfriend no longer with her now looking for a nice girl
View full review
ID
#2397730 Review #2397730 is a subjective opinion of poster.
Preferred solution
Reactivate my account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

This application is ***

All they care about is your money. And then when the services are mo longer needed and you tried and unsubscribe from MAtch. It turns into a ducking nightmare where they are floors your emails with mad spam mail

User's recommendation: Don’t every use this site it’s a waste of time.

View full review
ID
#2397651 Review #2397651 is a subjective opinion of poster.
Pros
  • Shit
  • Trash
Cons
  • Shit
  • Trash
Loss
$10000
Preferred solution
I never want to use this site again

Cannot verify my phone number

I called customer service on Monday it shouldve been resolved by Tuesday I still have not received an email back or a phone call I called customer service hotline its overseas with the roosters crowing in the background
View full review
ID
#2397430 Review #2397430 is a subjective opinion of poster.
Location
Los Angeles, California

Renewed my subscription without permission

Match customer service refunded the charges without any problem. Monitor your credit card payments. They only will credit, at their discretion, up to 14 days after the charge is run. I am satisfied. Like
View full review
ID
#2394703 Review #2394703 is a subjective opinion of poster.
Location
Circle Pines, Minnesota

Could not change password, not taking the password that was set. Your UT department tried but I can’t get the emails to reset it, we tried several things but didn’t gelp

I will be leaving match in February the 14th anyway So no need to worry now. They are not as good in choosing people fir you according to your choices Thanks

User's recommendation: Make sure you can get your password reset otherwise you will be in trouble.

View full review
ID
#2394691 Review #2394691 is a subjective opinion of poster.
Location
Houston, Texas