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Billing error

I canceled my membership 4 months ago and Im still being charged
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ID
#1788013 Review #1788013 is a subjective opinion of poster.
Service
Match Membership
Cons
  • Lousy customer service based in the philippines
  • Customer service
Loss
$300
Preferred solution
Full refund

Cancellation

Your hours of operation was closed I thought I had canceled but you withdraw money from my account I need this cancel and need the money put back in my account please contact me at 603 312 **** on monday to get this straight out please I do not want match.com I need this money back in my account
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ID
#1787253 Review #1787253 is a subjective opinion of poster.
Location
Clovis, New Mexico

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Verified Reviewer

Have cacelled my subscipion

Your still charging me me membership and my account was closed several months back
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ID
#1786877 Review #1786877 is a subjective opinion of poster.
Service
Match Membership
Pros
  • Nice girls
Cons
  • Not sure
Preferred solution
Stop charging my credit card

Unable to do what I need to do online

Unable to log in, my email should be ashleyelezi@***.com Or Ashley.elezi@***.com. This email should not be active and I requested to have it removed. Very upsetting unable to log in for day.
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ID
#1786392 Review #1786392 is a subjective opinion of poster.
Product
Match Profile
Pros
  • I get to see what men are out there
  • Feelback
Cons
  • Seems a lot of men are fake
Preferred solution
Not able to log in

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel subscription and get a refund

You guys changed my bank card when I dont even have no match account. You charged my account $42.95
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ID
#1786061 Review #1786061 is a subjective opinion of poster.
Product
Match Subscription
Pros
  • Dating
Cons
  • On line dating
Loss
$43
Preferred solution
Full refund

Profile issues

Every contact in my search and inbox shows as unavailable
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ID
#1785471 Review #1785471 is a subjective opinion of poster.
Location
West Bloomfield Township, Michigan
Product
Match Profile

I have a question

I have been checking on line for over 30 days and i don't ever see any ladies that are interested in me so that is why I haven't join yet i don't know what to do i really do want to meet someone but so far absolutely nothing
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ID
#1780547 Review #1780547 is a subjective opinion of poster.
Service
Match Online Dating

Cancel subscription

I would like to cancel my subscription as I have met the lady I wanted to on your site and am not looking for anyone else Thanks
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ID
#1780429 Review #1780429 is a subjective opinion of poster.
Location
London, England
Reason of review
Good customer service

Payment taken after being canceled

I was supposed to get a refund and never got it and now you are charging me another month. I was supposed to get 75.00 or so refund and now you charged me 50 more. I wonder what the FCC thinks of this practice?
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ID
#1779452 Review #1779452 is a subjective opinion of poster.
Location
Garfield, New Jersey
Service
Match Membership
Reason of review
Order processing issue
Loss
$130
Preferred solution
Full refund

Cancel membership again

This is my note third inquiry to cancel my membership. Add you can tell I have not utilized your services in quite some tim., except to try to cancel... or confirm cancellation. Today you took $131 out of my paypal. Iwould like that returned to me and confirmation when it was completed.
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ID
#1775673 Review #1775673 is a subjective opinion of poster.
Service
Match Membership
Cons
  • Bored
Reason of review
Return, Exchange or Cancellation Policy
Loss
$131
Preferred solution
Full refund

Can’t get in

Lost match icon from homepage after resetting phone and now finding difficult to return to match
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ID
#1772724 Review #1772724 is a subjective opinion of poster.
Location
Harrow, England
Product
Match Profile

Discount

I have rejoined Match after several years. The cost is too high and it is not serving any purpose
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ID
#1768962 Review #1768962 is a subjective opinion of poster.
Location
Los Angeles, California

Terrible customer services, no phone help or live chat

This company took money from me a year after I had closed my profile down and trying to even speak to anyone is impossible as there are no phone numbers and no live help I would not use these again if my life depended on it They are utterly terrible AVOID AVOID AVOID
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ID
#1767787 Review #1767787 is a subjective opinion of poster.
Location
Wellington, England
Service
Match Customer Care

Cancellation

I have called more than once. I am put on hold without music or any notification that I am waiting. After 5:00-8:00 minutes I hung up. I want to cancel my subscription.
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ID
#1767406 Review #1767406 is a subjective opinion of poster.
Location
Naples, Florida
Service
Match Customer Care
Reason of review
Poor customer service

Cancel subscription/refund

First issue is my name is not Talbot, its Williams. Some how my account was cancelled a year ago, and according to your customer service the account was hacked. I propose you have someone monitor this. I was happy with the service, found a mate. My problem with Match at this point is having an old account hacked. Do you hold on to pertinent information? How could this happen?
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ID
#1767095 Review #1767095 is a subjective opinion of poster.
Location
Westminster, California
Product
Match Profile