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1.3 Based on 49 reviews
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  • Customers like
    • Horrendous 2
    • Simplicity of website 1
    • What was promised 1
  • Customers don't like
    • Was catfished and no refund or caring by rep 7
    • Being charged without permission 7
    • Especially no refund 6
  • From mobile
  • 2 days ago
  • #887728

They keep charging me every couple of months without notice and haven't responded.

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Match is horrible. So many hacked and fraudulent profiles. One user informed me his profile was hacked I called to report this. They did not care. I called today to report fraudulent profile. They told me they would not charge the auto pay but would not refund any money. I have to pay for 3 months for nothing. The representative would net allow me to talk to a supervisor. Bad company. Looking to join class action lawsuit. Read more

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An update: Jess, employee #0769 (confirmed) called to enforce that they will not offer a refund. When I asked repeated if she was stating that (Match) "refuses to issue refund stating once it is billed even when you were specifically advised NO RENEWAL, refunds will not be given". Jess refused to acknowledge anything other than "I have already given you the information". I repeated asked her to confirm or deny ARE YOU telling me (the above);... Read more

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I had asked that this not be renewed and they renewed it anyway - Sarah, employee #21837 the third "supervisor" I have talked to continue to state they cannot "find" the previous request, thus will only give a "partial" refund of the amount that should not have been charged. I had used the "chat with representative" feature in early June asking that this not be renewed and take the profile down. My request was ignored. I spent over 90 minutes... Read more

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They will charge your card without allowing you to use their service. Worse yet is that if you do get on their site, they send fake profiles and worst of all ... their "matches" disregard any of your preferences. This is a site strictly for single women to find fathers for their children. If their are any real women on this site, it will be next to impossible to find them. Not only that, but they apparently give an option to make their profiles... Read more

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One lady i was interested in .after she contacted me first ..said al! Ya wanted to hear ..went on fr a week.she was in ciaro trying to sell antiques she had ..but ..all of a sudden needed to have my bank acct to deposit a cerrtified check.that she closed her actts.in the usa. here ..scam right away ..her e mail cathyjones0092@gmail.com..be ware ..plus match people on thier site .. never return an e mail if your a match ..wont use it again ..and... Read more

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Match has continued to rip off customers! What the *** is wrong with this site! Got the run around by four different employees over a $ dispute that was charged to my account without my knowledge. Than was laughed at by one of the employees and told call us back after 60 days which was two months ago. So today, I get the same response call us back in sixty more days and if we get our money back than we can still upload your site...yet... Read more

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Match charges you for things you did not sign up for than when you go to your bank to dispute the claim of money they are robbing you of, they say well call us back after 60 days and we will make sure your profile, photos, and your whole site is up and running again. So 60 days goes by and I the customer gets the run around by at least four different employees. I have still a subscription til September, so basically you are robbing people... Read more

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Match changed membership status to active after I canceled. Match changed membership status to active after I canceled. Match changed membership status to active after I canceled. Match changed membership status to active after I canceled. Match changed membership status to active after I canceled. Match changed membership status to active after I canceled. Match changed membership status to active after I canceled. ... Read more

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They even admit it! They change you to auto renew after payment and don't tell you. Scammers!!!! After charging my card a second time they agreed not to charge it again. How nice of them to agree to rip me off only one time. So, they make a living off of people that don't want their service any longer. In addition, they have fake girls contact you and tell you they are interested. When you reply to them they don't have a profile. Do they think... Read more

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