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  • Customers like
    • What was promised1
    • Simplicity of website1
  • Customers don't like
    • Refusal to refund money when never intended to subscribe2
    • Especially no refund2
    • Age discriminatory practices2

  • Jun 30
  • Social Networks
  • Pompano Beach, Florida
  • Dating Service
  • 1
  • REVIEW RATING 4/5

This complaint was originally filed with the FTC at www.ftc.gov... I signed up for Match.com at the end of last year because they offered a 6 month guarantee. Immediately after joining, I began getting "winks" and messages from very desirable dating members. Because my account was linked to their mobile application on my phone, I was able to immediately respond to the winks and messages. In all... Read more

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  • Jun 29
  • Social Networks
  • Milan, Illinois
  • Subscription
  • 5
  • REVIEW RATING 4/5

Whilst navigating Match.com, I inadvertently hit the mousepad on my laptop with my finger which instantly charged my debit card on file (no provision to remove CC info from their website) $71.94 due to the fact that Match had pre-filled a box on a 3 month subscription! I immediately contacted Match.com and after 3 different "customer service" reps all giving me the "there's nothing we can do for... Read more

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  • Jun 12
  • Social Networks
  • Severna Park, Maryland
  • Membership
  • 12
  • REVIEW RATING 4/5

At first I thought I was accepting a discounted membership for a subscription. I quickly learned my membership which I had every intention of cancelling was extended. ($96 total) I called customer service and was told "Subscription fees are NON refundable!!!" WHAT? VERY SHADY!!! I asked to speak to a supervisor... no surprise ...non available! It seems Marlene, Eralis and Sharalyn were all... Read more

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  • May 05
  • Social Networks
  • Albuquerque, New Mexico
  • Service Cancellation
  • 21
  • REVIEW RATING 4/5

I let my account expire about 5 years ago and still continue to get "winks", emails and "likes". I also get weekly notifications that often include the same faces I saw 5 years ago. It looks like they have a shortage of people in my age group (60-70) so they just keep all listings as active to make it look like they have more interested clients than they do. Called them several times years ago... Read more

Was this review helpful? 1 0

Billed my credit card after i told them i wanted to cancel. Beware of unethical business practices Add comment

  • Apr 07
  • Social Networks
  • Dating Site Account
  • 19
  • REVIEW RATING 4/5

MATCH.com periodically promotes/hosts social events, called STIR events. It claims that invitations to these events are sent out based on criteria that include geographic location, gender balance, and age. Apparently, because I am 65, I no longer can receive invitations to these social events, since the "cut-off" is 64 years. However, the demographic invited to these STIR events, which I... Read more

Was this review helpful? 1 0

  • Mar 22
  • Social Networks
  • Surprise, Arizona
  • Membership Cancellation
  • 23
  • REVIEW RATING 4/5

I joined a few months back and last month canceled. I received confirmation and assumed that was that. Today I received an email from my Credit Card company saying they had completed a transaction with match.com. I am awaiting word from them as to why they still take money when they do not provide service. I have emailed them and called, but still get a runaround. They are supposed to be the... Read more

Was this review helpful? 1 0

  • Feb 03
  • Social Networks
  • Oviedo, Florida
  • Dating Site Account
  • 41
  • REVIEW RATING 3/5

Match.com as usual Billed me for a month though I cancelled my account. I very calmly called them to ask for a refund. Their reps are the shlttiest people and never want to help customers out. I got verbally Berated by a crazy rude female csr rep who was yelling at me over and over again. I wanted to reach out through the phone and beat the shlt Out of this worthless Person. I told her to stop... Read more

Was this review helpful? 1 0

  • Jan 02
  • Social Networks
  • South Yarmouth, Massachusetts
  • Service Cancellation
  • 1
  • 1
  • 54
  • REVIEW RATING 5/5

I took advantage of their "FREE" 3 day offer. I was aware that they would probably try to charge me if I failed to cancel. So I tried to cancel at 10PM Sunday [3 day freebie ended @ 12PM. Their office was closed "call Monday". Called and they said too late [you bought it]!!! Have to get CCard co to dispute because Match refuses to refund [they did cancel account, but then reopened to try to lure... Read more

Was this review helpful? 4 1

  • Dec 19, 2014
  • Social Networks
  • Suffern, New York
  • Dating Service
  • 64
  • REVIEW RATING 4/5

1. Signed up for match.com and went thru their sign up process. So far so good. 2. They charged my paypal acct $77 3. Next morning I find that my account is frozen so I write to inquire as to why. 4. They reply "sorry, it was a glitch in our system". We've fixed it, try again 5. I do so. 6. Same thing happens, the account is frozen even before I have a chance to use it 7. I write back... Read more

Was this review helpful? 3 0

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