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    • Nothing about it scammers online all the time 1
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    • Was catfished and no refund or caring by rep 7
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I told Match I would renew at reduced rate but no auto renewal. Well, get my bank statement and see that 3 days earlier they charged my debit card $68.97. I hadn't logged on or been on and had profile hid for some time. Had no idea when it was to renew and wasn't concerned b/c I said no auto. Well, they did anyway, called customer service and after several on-holds, foreign girl said only... Read more

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I cancelled my subscription after trial and they kept charging for 9 months more until I realized it. They refuse to give me my money back . Very bad customer service. Who can I complain to? They have proof that I have not used the site for 9 months in their records. They have a record I called to cancel also. They do keep very good records. They just have made it impossibe to cancel unless you... Read more

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Do not use Match as your online dating service. They make it very difficult to cancel your subscription and if you accidentally renew; they will not refund your money. I cancelled my subscription shortly after joining, so I would not be automatically renewed. I tried to check my account to make it was cancelled but could only see a "restore purchases" button which led me to believe it was... Read more

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  • From mobile
  • Match
  • Jan 24
  • #776604

Let alone of all the fake messages and I tired to ask for refund it was denied. But they said they would cancel the automatic renewal. Guess what they charge me. Add comment

I did not ever join them,they got a hold of my email and started to email me constantly every day sometimes 3 or4 times a day,I could not get rid of them, The only way to get rid of them is to start emailed them back and swearing at them, keep using the F__k word ,they will automatically quit sending you emails this is a *** company and should not be allowed on the Internet.do you not have... Read more

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I am extremely upset at the service I received. I tried to explain my situation to both the original representative and his manager. Neither would do anything for me. When I asked if there was anyone else i could talk to he said everyone would tell me the same thing which i refuse to believe. I told them i thought I had cancelled my account months ago, until suddenly yesterday i noticed a... Read more

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Match.com auto-renews your membership with no notice of the expiration date. They renewed my membership even though I didn't want to renew and charged me double the amount I paid for the first 3 months. Apparently if you don't want to renew you need to make sure you cancel the membership right away. Customer care refused to refund and said this is in the contract. They are playing games and... Read more

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I signed up for a trial subscription 6 months ago. I stopped using the site after 3 months because I met someone offline. I have not used the site for over 90 days and was surprised to find a charge on my card for $84. After waiting on the phone for 38 minutes to speak with an Representative, I was told that I was pre-paying for an additional 3 months of subscription. It seemed that they put... Read more

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I tried to get my service either refunded or put on hold while I was having surgery from an accident. I would not be mobile for 3 months. They refused any type of compromise or refund. This was the last response I got when I said I would challenge them via my credit card: I understand you are frustrated because a refund is not available on your account. Please know that any dispute initiated with... Read more

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After being a paid member for over 3 years, my account was shut down by Match.com for allegedly violating the rules. The email which notifies you of this does not explain the violation or any supportive documentation as to why it was shut down.'The phone number for Match Customer Service rings in the Philippines and they won't tell you anything either. They had just finished billing my credit... Read more

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